How do I provide feedback on CB Assist’s service?
If your a client we will provide you with customer satisfaction surveys or call or email us on info@cbassist.com.au. We will ensure your issue is resolved.
What are the different types of plan management?
Plan Managed (plan Manager deals with invoices and payments); Self Managed (client pays directly); Agency Managed (NDIS)
Do CB Assist staff have the relevant qualifications and checks?
Yes, CB Assist staff have the relevant checks from NDIS worker screening, Police Checks, working with children, Certificate III, AHPRA registration.
What is the CB Assist NDIS customer journey?
NDIS Application (access approved based on impairment and functional capacity), Planning Meetings (Planning meeting (local area coordinator or planner) and implementation meeting (LAC) and receive NDIS Plan), Plan Implementation , Service Providers, Changing and Ending Plans.